1 Information We Collect

• Name, phone number, email address
• Appointment and booking details
• Emergency contact details (if applicable)
• Health declarations, allergies, medical conditions relevant to treatments
• Payment information (usually processed by third-party payment providers)

2 How We Use Information

• To book and manage appointments
• To provide safe treatments
• To contact guests regarding their reservations
• To process payments
• To improve services and customer experience
• To comply with legal requirements

3 Confidentiality of Treatment Records

• Treatment history, consultation forms, wellness assessments, and medical information are kept confidential.
• Information will only be accessed by staff who require it to provide services.
• Information will not be disclosed without customer consent unless required by law.

4 Sharing of Information

No sale of customer data. Limited sharing with:

• Booking system providers
• Payment processors
• Legal authorities if required by law

5 Data Security

• Secure storage of customer records.
• Restricted staff access. (Only accessible by the in-house doctor. Phone number may be shared with marketing personnel)
• Password-protected systems.
• Secure disposal of old records.

6 Marketing Communications

Any pictures taken will only be used for social media posting and contact details will only be used to share promotions or follow up on treatments already provided.

7 Customer Rights

Customers can request to:

• View their information
• Correct inaccurate information
• Withdraw marketing consent
• Request deletion of information where legally permissible