1 Information We Collect
- Name, phone number, email address
- Appointment and booking details
- Emergency contact details (if applicable)
- Health declarations, allergies, medical conditions relevant to treatments
- Payment information (usually processed by third-party payment providers)
2 How We Use Information
- To book and manage appointments
- To provide safe treatments
- To contact guests regarding their reservations
- To process payments
- To improve services and customer experience
- To comply with legal requirements
3 Confidentiality of Treatment Records
- Treatment history, consultation forms, wellness assessments, and medical information are kept confidential.
- Information will only be accessed by staff who require it to provide services.
- Information will not be disclosed without customer consent unless required by law.
This aligns with the guest confidentiality obligations you have already included in your employee documentation, where guest personal details, treatment records, and wellness-related information must remain confidential.
4 Sharing of Information
No sale of customer data. Limited sharing with:
- Booking system providers
- Payment processors
- Legal authorities if required by law
5 Data Security
- Secure storage of customer records.
- Restricted staff access. (Only accessible by the in-house doctor. Phone number may be shared with marketing personnel)
- Password-protected systems.
- Secure disposal of old records.
6 Marketing Communications
Any pictures taken will only be used for social media posting and contact details will only be used to share promotions or follow up on treatments already provided.
7 Customer Rights
Customers can request to:
- View their information
- Correct inaccurate information
- Withdraw marketing consent
- Request deletion of information where legally permissible
